Shipping
How long is the shipping time?
Immediately available items are usually delivered by within 8 - 12 working days
What are the shipping costs?
Delivery is free for orders over 150€. Shipping fee for orders below this cost is calculated at the checkout.
Returns
If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition, with original tags attached and all original packaging and other components included, when accompanied by an original Olja Wear receipt/invoice.
Returned items must not be washed, worn or altered.
Credit for your returned item(s) will be refunded back to your account in the same form of payment used to purchase the item(s). The credit should appear on your next statement. You should receive an email confirming the completion of return processing.
The only option for returning merchandise is by mail. All items must be shipped within 3 days from the day the order was received.
To return or exchange the item(s), please follow these instructions:
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Complete the required information on the packing slip included with your package.
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Securely pack your merchandise, making sure to include all pages of the packing slip. Please try to use the original shipping box and materials.
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Affix the pre-addressed return label to your return package.
Is a direct replacement of the returned item possible?
Unfortunately, a direct exchange of the returned item is not possible. We will refund the order value through the same payment method that the order was paid with as soon as the package has arrived and been examined. Simply order the item again.
Do I have to pay for a return?
Yes, since the return parcel is shipped by any international courier in your location, you will be covering the return shipping costs. As soon as the parcel arrives in the returns warehouse, we will refund only the product price to you via the same payment method that was used by you to make the payment.
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